Return Procedures
Comfy Pets World provides you with a money back guarantee. If you are dissatisfied with any product for any reason, you may return it within 60 days for a full refund of the purchase price. You will then send it back to Comfy Pets World for credit of your purchase price. Items displaying excessive wear are not eligible for a refund. If you need to return an item for credit or exchange, send it to: 1133 Bal Harbor Blvd Suite 1153 Punta Gorda FL 33950 Include your original invoice with your return and a letter explaining the reason for your return. Ship via UPS or US Mail Return Receipt Requested. To receive credit, the items you return must have been purchased directly from us and be returned in the original packaging if any. In addition, if your order was shipped free of charge, you may be responsible for the shipping charges. This will apply only to orders where a customer "changed their mind" or if cancellation of an order takes place after the order has shipped. If an item is defective and you have contacted us for assistance, your shipping charges may be refundable.
In most cases you will return your product directly to us. Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, you will need to return it to them for proper credit. Please contact us for a Return Authorization.
Returns on items that ship from outside of Florida
For returns on items that ship from alternate warehouses outside of Florida You must first email us at customerservice@comfypetsworld.com for an RMA# so that the item may be returned to the appropriate manufacturer. Do not return these items to Comfy Pets World.. in Punta Gorda Florida or return shipping charges may apply. If you are ever unsure as to whether an item requires an RMA simply look at the bottom of every invoice that we mail to you and you will see it printed in large bold all capital letters at the bottom left part of the invoice.
Warranty
Our products come with a variety of warranty periods and conditions. Complete warranty information will be included with your product. If you have any questions about the warranty on any product we offer, please contact us.
