When You Can Expect To Receive Your Order.
Orders requesting Ground shipping will ship within two business days, please add this to your estimated delivery time. For example, if you live in Michigan and place an order on Monday and request Ground shipping, you order will ship on or before Wednesday and should arrive three Business Days later. Next Day Air: UPS does not deliver packages on weekends except for Next Day Air Saturday Delivery. If you are placing an order after 3:00pm on a Thursday requesting Next Day Air and you want your order delivered on Saturday, please indicate in the "Comment" section of our order form that you want Saturday Delivery. UPS charges an extra $12.50 for this service and this will be added to your shipping charges.
To Our Customers Outside the 48 United States
Residents of Alaska, Hawaii, Foreign Countries and those using an APO address. Your shipping options will be UPS Next Day Air, UPS 2nd Day Air, or Express or Priority Mail. The shipping charges in your Shopping Cart are estimates only. We will email you with your exact shipping charges prior to shipping your order. We will require your acceptance of these shipping charges before your order can be processed. Orders placed before 3:00pm Eastern Time Monday-Friday that are shipping Next Day Air, 2nd Day Air or 3-Day Select will ship the same day. Orders placed after 3:00pm Eastern Time requesting these shipping options will ship the next business day. UPS does not deliver packages on weekends unless you selected Next Day Air Saturday Delivery. In addition, UPS does not deliver packages on Holidays.
If your order is shipping outside the United States, you may be required to pay duties, taxes and other fees. These costs will be your responsibility.
We are unable to ship any Petsafe products to Japan and cannot ship electronic pet products to Australia.
Order tracking
After your order has shipped, we will email you the UPS tracking number, if your order is shipping via UPS.
Delivery Time and Charges Delivery time listed below is for Ground UPS service and is based on business days and does not include the day your order was shipped. Shipping charges are based on the weight of the item(s) ordered, shipping method selected and delivery destination. Your shipping charges are downloaded directly from UPS and USPS at the time you place your order to assure accuracy. We do not make a profit on shipping charges. If a customer provides us with an incorrect shipping address and we are assessed additional charges by UPS, we will charge the customer's credit card for the additional charges.
