PetSafe Products
The manufacturer of PetSafe products, Radio Systems Corp., provides a Lifetime Warranty on all parts and a one year warranty on labor. Below is the exact warranty information provided by the manufacturer:
PetSafe has a Lifetime Warranty on parts and one year on labor. PetSafe
guarantees all parts of this product for life against manufacturing or parts
defects. Misuse or incorrect handling is not covered.
If your unit cannot be repaired, PetSafe may replace it with new or
reconditioned merchandise. PetSafe will not pay for loss of time,
inconvenience, loss of use of your product, or its failure to work, or any
incidental or consequential damages.
There is a nominal labor charge for out of warranty products but all
parts are free during the warranty period. If you have had your system for
more than one year contact us to let us know.
All Other Products
Our other products come with a variety of warranty periods and conditions. Complete warranty information will be included with your product. If you have any questions about the warranty on any product we offer, please contact us.
Money Back Guarantee In addition, we at Comfy Pets World,
provide you with a money back guarantee. If you are dissatisfied with any
product for any reason, you may return it within 60 days for a full refund of
the purchase price.
Shipping charges for UPS Next Day Air, 2nd Day Air, 3 Day Select and
United States Postal Service are not refundable. Items displaying excessive
wear are not eligible for a refund.
In addition, if your order was shipped free of charge, you may be
responsible for the shipping charges. This will apply only to orders where a
customer "changed their mind" or if cancellation of an order takes place after
the order has shipped. In most cases you will return your product directly to
us. Some of our products are shipped directly from the manufacturer. If your
product was shipped directly from the manufacturer, you will need to return it
to them for proper credit.
Please contact us for a Return Authorization. If you are returning an
item to us for credit exchange. Include your original invoice with your return
and a letter explaining the reason for your return.
Ship via UPS or US Mail Return Receipt Requested. To receive credit, the
items you return must have been purchased directly from us and be returned in
the original packaging if any.
If an item was not purchased within the past 60 days, the following
re-stocking fees will apply:
Days Since Purchase Restocking Fee 0-60 No Restocking Fee
61-90 20% Restocking Fee
91-120 30% Restocking Fee
121-150 40% Restocking Fee
151-180 50% Restocking Fee
180+ No refund Available Upon receipt of the merchandise. Should you have any questions about our warranties or guarantees, please contact, email us at support@comfypetsworld.
